Kitchen Magic’s Process

'I need my project manager to answer an urgent question, but I can't get them on the phone. I only get their voicemail for hours because they are working at some other 'more important' project.'

When you choose Kitchen Magic to update your kitchen, you’ll have a dedicated Project Leader back at our headquarters. They are never out working on someone else's kitchen—you are an important priority to them and they are easy to reach by phone or email.

'I am not so sure about the contractors I've hired and I feel uncomfortable about them coming into my home, possibly when I am not there.'

Our installers are fully certified and vetted. At Kitchen Magic, all employees live by our core values—which include: Service is our Privilege, Respect Everyone, and Do the Right Thing. You can rest assured that the "gnomes" coming into your home will treat it with only the utmost respect.

'I feel misled because I keep getting surprised with hidden fees. I was even expected to pay an additional fee just for my kitchen to be measured.'

Hidden fees aren't even in our vocabulary. We pride ourselves on being honest and always up-front about costs. The quote you receive is the price you pay, outside of changes made with your approval to the project, period.

Hiccups can happen with any remodel, but you should never be left hanging without a response. With Kitchen Magic, your dedicated Project Leader will make sure you are aware of the timing of the different components of your installation, so you can be prepared with advanced knowledge if there is any extra lead time.

'My contractor talked-up their products, but it turns out they used cheap cabinets manufactured in China. The materials are not standing up to the normal wear and tear of my kitchen, and I'm concerned they may have been treated with toxic chemicals like formaldehyde.'

In order to back our products with lengthy warranties, they have to be the absolute best. We innovate and work tirelessly to source only the highest quality products. Our product-line is almost exclusively made in the USA or North America. They are durable, safe and stylish!

'The contractor I hired wasn't as talented as he claimed, and my kitchen was remodeled with shoddy workmanship. There’s no way these cabinets are going to stand the test of time.'

Kitchen Magic's skilled draftsmen and certified installers are masters of their craft. We diligently train and certify them because we only want to provide our customers top-quality craftsmanship.

'My cabinets need some repairs, but it’s been more than a year so I am no longer under warranty. Now I'm on my own to figure out a solution.'

Many of our products come with a Lifetime of Homeownership warranty, and those that don't come with at least 10 years of coverage. Kitchen Magic has been in business for 40 years, and we will be here down the road if ever you need warranty and/or service support.